MNGT 306. Production and Quality Management.
Prerequisites: MATH 152 and 354, MNGT 301. How Total Quality Management affects operations in manufacturing and service firms. Qualitative and quantitative means for evaluating alternatives for improving customer satisfaction by improving quality, speed and flexibility or by reducing waste are described and illustrated. Statistical quality control, lean production, just-in-time inventory and production procedures, facilities location, and equipment layout are concepts usually addressed using spreadsheet software, a real world approach that facilitates student understanding and problem solving.